Position: Switchboard Operators
Location: James J. Peters VAMC

Schedule:
Business hours for switchboard operation are 24 hours per day, seven (7) days per week, including Federal Holidays

DAY SHIFT 8:00 AM – 4:30 PM
AFTERNOON SHIFT 4 PM – 12 AM
MIDNIGHT SHIFT 12 AM – 8 AM
SUPERVISOR PERSONNEL SER. (1) ALL THREE TOURS
WEEKEND AND HOLIDAYS DAY SHIFT 8:00 AM - 4:30 PM
AFTERNOON SHIFT 4 PM — 12 AM
WEEKEND AND HOLIDAYS MIDNIGHT SHIFT 12 AM – 8:00 AM

Why You Will Love This Role:
Play a vital role at the heart of a major Veterans Affairs Medical Center, where every call you answer directly supports patient care, staff coordination, and emergency response. As a Switchboard Operator, you are the communication hub of the hospital ensuring seamless connections between patients, providers, and departments 24/7.

This role offers flexible shift options, including days, evenings, overnights, weekends, and holidays, making it ideal for professionals seeking schedule variety and stability. You’ll work in a mission-driven environment serving our nation’s Veterans while utilizing advanced telecommunications systems and gaining valuable experience in a fast-paced healthcare setting.

If you thrive under pressure, enjoy being the go-to problem solver, and take pride in delivering calm, professional service in critical moments, this role offers purpose, responsibility, and the opportunity to make a real impact every single shift.


Description:
Telephone operators will use NEC NERX 2400 SN16 electronic telephone attendant consoles to process incoming and outgoing telephone calls. All calls will be completed in a timely, courteous, and efficient manner. Contractor employees are required to assist in placing outgoing local and long-distance calls using the commercial system, including Bell, U.S. Sprint, AT&T, MCI, and any other commercial phone service providers, as necessary to conduct daily activities at this Medical Center. Operators are also required to use the Federal Telephone Service (FTS) Network as per Department of Veterans Affairs guidelines to conduct Medical Center business.

Operators will use the Public Address, Radio Paging, and two-way radio systems to relay messages, make announcements, and implement various procedures as dictated by Telecommunications Directives in place at this hospital. A computerized file is maintained for all inpatients and can be accessed using CRT equipment supplied by this facility. Supporting rosters of patients and employees are available as locator information sources as well. The work required by this specification consists of providing 24-hour coverage for the telephone switchboard, 7 days a week.

Minimum Qualifications:
Contractor Qualifications: Must demonstrate the ability to manage the telephone operator booth at the James J. Peters, VA Medical Center, Bronx, NY, site, which involves substantial responsibility for placing a variety of special long-distance calls (e.g., conference calls, collect calls, appointment calls) over varied circuits or routings. Contractors must demonstrate the ability to perform operator work which requires a knowledge of organization and must have had one or more years of experience of supervising, which involved organizing, directing training and controlling a staff. The operator must be experienced in maintaining discipline, devising work methods and assignments, establishing performance requirements, and in arranging work schedules to conform to peak telephone requirements for adequate service. The ability to communicate, comprehend, use correct grammar, and pronunciation, understanding instructions, and writing legibly are required.

Telephone Operator Qualifications: A telephone operator must be able to assume the responsibility for placing a variety of special long-distance calls (e.g., conference calls, collect calls, appointment calls) over varied circuits or routings, or perform information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work conditions. Contractor must not allow new personnel to perform duties alone until he/she has received at least one full 5-day week of On-The-Job Training (OJT) on each tour of duty.


How to Apply:
Please apply below for consideration. For additional questions, please contact Valerie Vazquez via email at Vvazquez@nursesetc.net

EEO Statement:
NURSE’S Etc. STAFFING provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided based on qualifications, merit, and business need.