Position: Medical Support Assistant
Location: VA Portland Health Care System, Portland, OR

Schedule:
Location for the contractor personnel to work shall be provided by the contractor.
Work completed will support various Veterans Affairs Medical Centers (VAMC) and associated Community-Based Outpatient Clinics (CBOCs) and other sites within VISN 20, including Alaska, Washington, Oregon, and Idaho.
The normal duty hours include a 30-minute lunch and two 15-minute breaks in accordance with applicable labor laws.
Unless otherwise specified and/or directed by the Contracting Officer (CO) or the Contracting Officer’s Representative (COR), all contract work shall be performed Monday through Friday, 8:00 a.m. to 4:30 p.m. local time (Alaska, Pacific, or Mountain), excluding Federal holidays.

Why You Will Love This Role:
This role offers the opportunity to be at the heart of patient care, serving as a vital connection between Veterans and the healthcare services they rely on. As a Medical Support Assistant, you’ll play a key role in ensuring smooth clinic operations by coordinating appointments, supporting care teams, and delivering high-quality customer service that directly enhances the patient experience.
You’ll work within a collaborative, mission-driven VA healthcare environment where your attention to detail, organization, and ability to problem-solve make a meaningful daily impact. With a consistent Monday–Friday schedule and no weekends or holidays, this position provides excellent work–life balance while allowing you to support those who have served our country.
If you enjoy working in a fast-paced setting, helping others, and being part of a team that truly makes a difference, this role offers both purpose and stability.

Description:
Shall perform a full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward. The Contractor shall assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and/or coverage occur.

Medical support services required:

• Shall work collaboratively in an interdisciplinary coordinated care delivery model.
• Shall perform the full range of receptionist and customer service duties for the proper and timely treatment of patients and maintain appointment schedules for one or more clinics or units.
• Shall assist with clinic access contingency plans by adjusting appointment times, locations, or dates as well as shifting patients to other healthcare providers as conflicts with staffing and/or coverage occur.
• Shall ensure patient safety standards are met by using the correct Veteran Affairs identification of all patients using two forms of identification—name and full Social Security Number.
• Shall use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients by phone due to incorrect numbers.
• Shall explain the VA’s mandate to collect insurance information to veterans, their families, and other eligible patients.
• Shall collect, scan, and update health insurance information, serving a major role in the revenue process by identifying patients with third-party insurance.
• Serves as part of the front-line team and the contact with patients and staff, setting the tone concerning the quality of healthcare services at the VA.
• Shall maintain a high degree of tact and diplomacy when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. Professional customer service is essential when explaining procedures to veterans and their family members in person and on the telephone.
• Shall ensure that all necessary health/administrative information is integrated into the computerized patient record system (CPRS) or EHRM correctly.

• Shall screen and receive phone calls in a courteous and timely manner, determine the nature of the request, and provide the information desired using privacy and established clinic processes.
• Related additional duties or tasks may be assigned to ensure efficient daily operations.

How to Apply:
Please apply below for consideration. For additional questions, please contact Valerie Vazquez via email at Vvazquez@nursesetc.net

EEO Statement:
NURSE’S Etc. STAFFING provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided based on qualifications, merit, and business need.